Shipping Policy
Last updated: September 30, 2026
1. Order Cutoff and Processing
Most in-stock orders placed by 1:00 PM MST ship the same business day. Orders placed after 1:00 PM MST, or on weekends and major holidays, ship the next business day. Weekend and holiday shipping is available by prior arrangement. Orders that require custom striping or re-spooling may take up to 2–3 business days to ship.
Orders are processed in this priority:
- Overnight domestic and express international
- 2nd day domestic and expedited international
- Ground and 3-day select
2. Delivery Estimates
Transit times from Prowireusa or any carrier are estimates only, and we cannot guarantee delivery dates, including delays caused by weather, carriers, or customs. We recommend ordering early to avoid delays from shipping or product availability.
3. Title and Risk of Loss
All orders ship FOB Origin. Title and risk of loss pass to the buyer when the carrier picks up the package from Prowireusa. Prowireusa is not responsible for loss, damage, theft, or delay once the package is in the carrier's possession, including after delivery.
4. Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address. We cannot ship to PO boxes. Any fees for address corrections, returned packages, or reshipping caused by an incorrect address will be charged to the customer.
5. Domestic Shipping
We ship all domestic orders via UPS or FedEx. Prowireusa reserves the right to add or remove carrier options at any time, and to change the carrier or service level on an order, provided the replacement is equal or better service.
6. Insurance
As a courtesy, packages shipped on Prowireusa carrier accounts are insured for up to $100. If you need additional coverage, contact us with your order number before your order ships. In the event of loss or damage, Prowireusa will replace or refund your purchase up to the insured amount.
7. Shipping on Your Account
Customers may ship orders using their own UPS or FedEx account. When you ship on your account, you are responsible for all shipping charges, and coverage for loss or damage is governed by your account and declared value, not Prowireusa insurance. If the carrier rejects or bills back charges to Prowireusa because of an invalid or incorrect account number, those charges will be invoiced to you. Your chosen carrier and service level will be used as specified.
8. International Shipping
Our default international shipping method is FedEx Expedited, and DHL is also available. Tracking is provided on all international shipments. Shipping charges cover the package only. Duties, import taxes, tariffs, and brokerage fees are the buyer's responsibility and are not included.
9. Export Compliance
International shipments are subject to U.S. export control laws, including the Export Administration Regulations (EAR). Prowireusa does not ship to embargoed countries or to restricted parties, and it does not ship for prohibited end uses. We may request end-use or end-user information, and we reserve the right to delay, refuse, or cancel any order to comply with U.S. law. Buyers are responsible for complying with all import and re-export laws in their country.
10. Package Refusal
If a package is refused because duties or brokerage fees were not paid, the buyer will be charged up to 150% of the original shipping fee to cover return costs.
11. Order Cancellations
Orders can be canceled only before they are processed and before any material is cut to length. Once an order is processed, it cannot be canceled.
12. Backordered Items
If an item is out of stock when you order, we will contact you to choose one of two options:
- Hold the order and ship it complete.
- Ship the in-stock items now and the rest when available. Each backorder shipment incurs additional shipping fees.
13. Damaged, Lost, or Missing Items
Report any damage in transit, missing items, or incorrect items within 7 days of the delivery date reported by the carrier. This applies even if you believe the package was not received. For packages with no reported delivery, report within 7 days of the estimated delivery date. For packages shipped on Prowireusa carrier accounts, we will file the claim with the carrier. For packages shipped on your account, you must file directly with your carrier. If you receive an incorrect item because of a packing error on our part, we will send the correct item along with a prepaid label to return the incorrect one. We invoice for the replacement item and issue a full refund once the incorrect item is returned. If the incorrect item is not returned within 15 days, the replacement invoice stands. See our Return Policy for details.
14. Policy Changes
Prowireusa may update this policy at any time. The policy in effect at the time of your order applies.