FAQs

Shipping and Pickup

Q: What is your same-day shipping cutoff?
A: Most in-stock orders placed by 1:00 PM MST ship the same business day. Orders that require custom striping or re-spooling may take up to 2–3 business days to ship. See our Shipping Policy for details.

Q: Do you ship internationally?
A: Yes. Our default international method is FedEx Expedited, and DHL is also available. Duties, taxes, and brokerage fees are the buyer's responsibility. International orders are subject to U.S. export regulations.

Q: Can I ship on my own UPS or FedEx account?
A: Yes. You can enter your account at checkout. When you ship on your own account, you are responsible for the shipping charges and for any carrier claims.

Q: Do you offer local pickup (will call)?
A: Yes. Select Will Call at checkout, and we will email you with your invoice when your order is ready. Please wait for that email before heading over. Most will call orders are ready within 2–3 hours. Orders with striped wire may not be ready for same-day pickup, so contact us after placing your order to check the processing time.

Ordering

Q: Is there a minimum length for cut wire?
A: Yes. The minimum cut length is 10 feet for standard wire and 100 feet for custom striped wire. If you need shorter lengths or same-day shipping, check out our in-stock pre-striped M22759/32 and M22759/16 wire.

Q: Can I cancel or change my order?
A: Contact us as soon as possible. Orders can be changed or canceled only before they are processed and before any material is cut to length. Special order items cannot be canceled.

Returns

Q: How do I return an item?
A: Email [email protected] with your order number to request an RMA. All returns require an RMA, and some items, including wire, cut-to-length material, and special orders, are non-returnable. See our Return Policy for details.

Quality

Q: Are your parts genuine?
A: Yes. We source only genuine components, either directly from the manufacturer or from suppliers on our approved supplier list. Mil-Spec parts are sourced from QPL-approved manufacturers.

Q: Are you AS9120B certified, and can I get a certificate of conformity?
A: Yes. We are AS9120B and ISO 9001 certified. A standard certificate of conformity is included on every packing slip, and material certifications are available on request.

Payment and Programs

Q: How do I buy tax-exempt?
A: Upload your exemption certificate during checkout. First-time tax-exempt orders may be delayed 1–3 business days while we verify the certificate. See our Sales Tax Exemption page for details.

Q: Do you have an FSAE discount program?
A: Yes. Our FSAE University Discount Program supports student teams. See our FSAE page for details and how to apply.

Q: Do you accept purchase orders?
A: We highly encourage customers to order online for the fastest service and most accurate orders. We do accept purchase orders with a $500 minimum. Standard processing time for purchase orders is 1–2 business days.

About Us

Q: What are your business hours?
A: Monday through Friday, 8:00 AM–3:30 PM MST. We are closed on weekends and major holidays.

Q: Do you have a retail store?
A: We do not have a retail showroom. Local customers can pick up orders placed online in advance through will call.

Q: Where are you located?
A: 22230 S Scotland Ct, Suite 102, Queen Creek, AZ 85142. Look for the blue sign marked Door A.

Q: How can I contact you?
A: Call 480-613-9463 or email [email protected].